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Hako IRR Combat Shirt Ripstop, M05
  • Hako IRR Combat Shirt Ripstop, M05
  • Hako IRR Combat Shirt Ripstop, M05
  • Hako IRR Combat Shirt Ripstop, M05
  • Hako IRR Combat Shirt Ripstop, M05
  • Hako IRR Combat Shirt Ripstop, M05
  • Hako IRR Combat Shirt Ripstop, M05
  • Hako IRR Combat Shirt Ripstop, M05
  • Hako IRR Combat Shirt Ripstop, M05
  • Hako IRR Combat Shirt Ripstop, M05
  • Hako IRR Combat Shirt Ripstop, M05
  • Hako IRR Combat Shirt Ripstop, M05
  • Hako IRR Combat Shirt Ripstop, M05
  • Hako IRR Combat Shirt Ripstop, M05
  • Hako IRR Combat Shirt Ripstop, M05
  • Hako IRR Combat Shirt Ripstop, M05
  • Hako IRR Combat Shirt Ripstop, M05
  • Note the partial lining on shoulders!
  • Hako IRR Combat Shirt Ripstop, M05
  • Hako IRR Combat Shirt Ripstop, M05
  • Hako IRR Combat Shirt Ripstop, M05
  • Hako IRR Combat Shirt Ripstop, M05
  • Hako IRR Combat Shirt Ripstop, M05
  • Hako IRR Combat Shirt Ripstop, M05

Price
149,90 €

Availability:
Varies by model
Product out of stock? Give us your email and we will notify you once it is available again.

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Hako IRR Combat Shirt Ripstop, M05

Price 149,90 €

#M05hakoteillä

Hako is an around four centuries old Finnish word that means havu, a sprig or branch of an evergreen tree. “Hakoteillä” is an old Finnish proverb, which, in essence, means that not all who wander are lost. Sometimes it is more important to wander around for a while and only then step on the right path rather than to walk the line and see and experience nothing.

Havu, a sprig of an evergreen tree, is an old symbol in Finnish Military lingo: it was the first IFF symbol of the independent Finnish Army and is still the symbol of Finnish Recon troops. This is what we want our Hako to stand for: the ability to vanish into the landscape and esprit de corps among those outside the wire.

Features

  • Comfortable collar – inner lining made of knit fabric, which feels pleasant against skin even when your gun sling is trying to strangle you. When the zipper is fully closed, the collar is almost hugging the neck. The goal of this is to make heat management easier: on the move, the zipper should be open to allow heat to dissipate easier. When movement stops, the zipper can be closed to cover the neck’s large blood veins so that less body heat is lost.
  • Partial lining on shoulders – the fire-retardant torso material extends over the shoulders and upper arms. This makes carrying heavy loads more tolerable and gives better protection against incendiary weapons.
  • Lateral bicep pockets – easier to operate and dig into for items inside. The pocket flap is secured with a fold-down-over-itself style opening, which prevents items from forcing their way out. The size of the pocket is 13.5 × 18 cm. There is a 10 × 15 cm loop Velcro area on both pockets for identification and showing your sense of humor.
  • Form-fitting internal elbow pad pockets for inserts – discreet and low profile. The pockets are designed to fit most of the protective inserts on the market. If an insert is too large, many of the so-called “mouse pad” type inserts can be cut smaller to fit in. The pocket opening is facing the sleeve cuff and closes with Velcro. The inner dimensions are approximately 14.5 × 28 cm
  • Velcro adjustable sleeve cuffs with a slit – heat load management has never been easier! The 15 cm long slit practically closes shut when the Velcro is fastened. If, however, one has to look cool, the slit helps with rolling up the sleeves!
  • IRR protected materials – don’t shine, fade out. Threads, Velcro and zippers included, all materials meet the IRR requirements of the Finnish Defense Forces, which by the way are more restrictive than their NATO equivalents.
  • FR protected torso – don’t burn, flame out. The flame-retardant area extends down the upper arms and up the collar, shielding all the most vital areas. In addition, the fabric is moisture-wicking.
  • A more flexible and longer cut than usual. The hem is a few centimeters longer than in many other models to prevent the hem from being untucked by the tummy of a reservist enjoying the higher quality of life. In addition, the cut has been designed with the northern temperate zone in mind – in the fall and springtime an additional shirt fits snugly right under the combat shirt. Sleeves are raglan cut, so they allow wide range of movement and have less seams to press against user.
  • 50/50 NyCo ripstop fabric on the sleeves. Fabric on the torso is a 60% modacrylic, 40% viscose blend.
  • Weights are approximately on this scale: X-Small 500 g – Medium 540 g – XX-Large 610 g.
    Painot vaihtelee välillä: X-Small 500 g – Medium 540 g – XX-Large 610 g.
  • Designed in Finland, made in the EU.

Features in detail

FR – don’t burn, flame out

The primary material of Hako combat shirts is FR protected, so that if it catches fire, it will self-extinguish when taken away from the flame. In addition, the material simply chars while burning and will not melt or drip, preventing build up of melted polymers. So if the situation goes really awry, combat medics/paramedics/surgeons have an easier time performing an escharotomy when eschar formed by circumferential torso burns compromises respiration. Back surface of the zipper is protected by the very same fabric.

The sleeve material, a 50/50 NyCo ripstop fabric, is not FR protected. But during our own tests, we found that the fabric is somewhat self-extinguishing and produces only small amounts of melted polymer.

IRR – don’t shine, fade out

Hako combat shirts are manufactured fully from IRR protected materials, in accordance with the IRR requirements set by the Finnish Defense Forces. For us, this means that the garment can be safely and quite reasonably worn in military exercises, actual combat and any other demanding environments – that is what the Hako combat shirt is made for. Hanger loop in the neck is not FR, but it can be easily removed if needed.

As an example, IRR characteristics of the M05 fabric have been designed to have the IR range reflectivity as close as possible to comparable colors/materials found in nature. In practice, this means that when viewed through a night vision device, the view is closer to a typical boreal forest without an unnaturally non-reflective blob sticking out like a sore thumb.

Ripstop

Ripstop refers to a special treatment stage during which fabric-reinforcing threads (e.g. nylon) are sewn horizontally and vertically into the fabric forming a net of small squares, around 1 cm in size. This treatment stops the fabric from ripping, which means that it extends the life span of the garment. The ripstop treatment can be made to almost any fabric.

Care and Washing Guide

The garment’s IRR characteristics are baked into the fabric itself, so the only way to prevent them from doing their job is by washing the garment with laundry detergents containing optical brighteners (or tarnishing its surface with reflective substances.) In practice, this means that the garment cannot be washed with typical detergents from your local supermarket or in a washing machine that has been used for years with detergents containing optical brighteners.

If IRR characteristics are not important to you, you can of course wash the garment in a more regular fashion:

  • Wash in 40 degrees or lower.
  • Use gentle wash and tumble dry cycles (If you ignore this instruction, the garment will most likely frizz and fade out sooner.)
  • Dry clean with tetrachloroethene only (so the typical dry clean – We only recommend this with some of the toughest stains.)
  • Iron at low temperature (Yes, you can iron it. Does not mean you should.)
  • Do not bleach.

If you do want to retain the best possible IRR characteristics, follow these instructions:

  • If the washing machine (is used or) has been used with laundry detergents containing optical brighteners, first run an empty cycle up to several times and wash with the extra rinse setting. If you’re planning to go against enemies using night vision equipment, we suggest you to check the IRR properties through a night vision device.
  • Get a new washing machine or one that has not been used with laundry detergents containing optical brighteners.
  • Wash the garment by hand without detergents or by using soap nuts or other detergents that do not have optical brighteners.
  • Embrace the fact that the garment is meant for field use. Get used to just airing it out and freezing it instead of washing. However, it is advisable to wash the garment every now and then, as all kinds of debris like sand and other dirt make it wear out sooner.

One-Year Warranty

We grant all Hako products a warranty of 12 months. The warranty covers all manufacturing and material defects, so it does not cover repeatedly butt sliding on a cheese grater or other self-inflicted damage. On the other hand, if the stitching comes undone by itself or a zipper pull and slide have a break-up during normal operation, we will repair the garment or replace it with a new one.

Unpicking the additional seam in belt loops or the sacrificial piece in knee pad pockets doesn't affect the warranty, but if those measures are taken the pants can not be returned.

How To Choose The Size Of Your Combat Shirt

Combat shirts are great, because you don’t have to worry about pulling in your stomach and chest, because the material of the torso section stretches several centimeters. When choosing your size, you should first measure the distance between the neck and wrist when your arm is extended to the side, and after that check that the length is sufficient from the back. In the back make sure that the length of the hem that is tucked in to the pants collar is long enough, because combat acrobatics and gear tend to pull your shirt up.

Letter size Chest circumference Sleeve length from collar bottom to sleeve cuff Torso back length from collar bottom to hem
XS 96 cm 79 cm 74 cm
S 102 cm 80 cm 75 cm
M 108 cm 81 cm 76 cm
L 114 cm 82 cm 77 cm
XL 120 cm 83 cm 78 cm
XXL 126 cm 84 cm 79 cm

These are the absolute measurements of the garments. A handy way to measure fit is to take measurements from one of your garments that fit you well and choosing the size with the measurements closest to it. Also, make sure to choose a size that has bigger measurements than yourself! Unless of course you prefer really tight shirts.

Long sizes add an additional 4 cm to the sleeve and hem lengths.

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Terms and conditions

Last updated: 6.1.2022

These terms and conditions only apply to end users as such. Contact us by email regarding B2B terms.

1 Prices

Tradesoft Oy (Business ID 2560587-4) sells products within Finland and the EU, as well as to many non-EU countries. All of the prices in our web shop include Finnish VAT (24 %). The currency is euro (€). We reserve the right to price changes.

Finland and other EU countries
The total of the order can be seen in the shopping cart after the correct shipping and payment method have been chosen. No further costs will be charged by Tradesoft.

Non-EU Countries
Some areas that belong to EU countries (see list) are excluded from EU VAT policy, and will be treated as countries outside the European Union. Orders shipped to non-EU countries will be sent out VAT free. However, you are still responsible for paying the customs duty and VAT in your own country before receiving the order.

2 Shipping and delivery

We use Matkahuolto and Posti, the Finnish postal service, for shipping domestic orders. International orders are shipped with GLS and Posti. The available shipping methods will automatically be listed in your shopping cart depending on the products and the shipping country.

We currently ship within Finland (incl. Åland Islands) and to the following countries:

European Union
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom

Non-EU countries
Anguilla, Argentina, Armenia, Aruba, Australia, Bahamas, Bangladesh, Belize, Bermuda, Bosnia and Herzegovina, Brazil, Canada, Canary Islands, Chile, Costa Rica, Djibouti, Dominica, Egypt, El Salvador, Eritrea, Fiji, Grenada, Guam, Guyana, Iceland, Japan, Kenya, Liberia, Liechtenstein, Malaysia, Mexico, Monaco, Nepal, New Zealand, Norway, Pakistan, Papua New Guinea, Peru, Philippines, Puerto Rico, Russia, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Sierra Leone, Singapore, Switzerland, Tanzania, Thailand, Turkey, Uganda, United States, Venezuela

Customer is responsible for customs clearance in country of delivery. In addition, customer must ensure that none of the goods are prohibited or require special handling in country of delivery. 

2.1 Delivery time and tracking

All orders placed before 1 pm (Eastern European Time) will be shipped on the same or following business day. The estimated delivery time can be seen on the product page and in your shopping cart after choosing the correct shipping country. If the order contains for example installation services the delivery time may be postponed. If a product is out of stock, we will contact the customer with an updated estimation of the delivery time.

You can track your order by logging in to your account, or by going to the following tracking site. You need your order number and the email address that was given when placing the order to track your order.

2.2 Shipping methods and costs

The available shipping methods are updated automatically when you choose your shipping country. The total shipping costs depend on the products and the total value of your shopping cart. Some shipping methods also qualify for free shipping after a certain total cart value has been reached.

See the available shipping methods below based on country.

FINLAND

In-Store Pickup, Turku

Order can be picked up at our store in Turku, Finland during opening hours.

Matkahuolto Near Parcel (incl. Parcel Point)

Delivery time 1-3 business days. Order can be picked up in Matkahuolto or at the following locations: Matkahuolto Parcel Point, K-market, R-kioski. Parcel point orders exceeding 1 parcel or 30 kg will be sent to a Matkahuolto terminal.

Matkahuolto Bus Parcel (only Cash On Delivery)

Delivery time 1-3 business days. Order is picked up at a Matkahuolto terminal.

Matkahuolto Bus Parcel (ADR service)

Delivery time 1-3 business days. Order contains ADR products and can only be delivered to Matkahuolto pickup point. ADR handling fee for dangerous goods is included in shipping costs.

Matkahuolto Home Delivery

Delivery time 1-3 business days. Order is delivered to your home on weekdays at the time that has been agreed on with you. You may also request the parcel to be delivered to your door without signature confirmation.

Posti Letter

Delivery time 1-4 business days. Order is delivered to your home as basic letter (2nd class). If the letter will not fit through the letter hole the order will be taken to your nearest post office. You will then receive notice of arrival. No tracking available.

Posti Domestic Parcel and SmartPost Parcel Point

Delivery time 1-4 business days. Order is picked up at post office or SmartPost Parcel Point. You receive a text message for SmartPost orders with a code to pick up the order. Remember to take a credit/debit card with you, if you chose Cash on Delivery.

Posti Domestic Parcel to Military Garrison (READ details!)

Delivery time 1-4 business days. Order is sent to military garrison and delivered to you according to its mode of operation. Enter your military garrison, unit and rank as the company name and include the garrison's address in respective fields.

OTHER COUNTRIES

European Union
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom

Non-EU countries
Anguilla, Argentina, Armenia, Aruba, Australia, Bahamas, Bangladesh, Belize, Bermuda, Bosnia and Herzegovina, Brazil, Canada, Canary Islands, Chile, Costa Rica, Djibouti, Dominica, Egypt, El Salvador, Eritrea, Fiji, Grenada, Guam, Guyana, Iceland, Japan, Kenya, Liberia, Liechtenstein, Malaysia, Mexico, Monaco, Nepal, New Zealand, Norway, Pakistan, Papua New Guinea, Peru, Philippines, Puerto Rico, Russia, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Sierra Leone, Singapore, Switzerland, Tanzania, Thailand, Turkey, Uganda, United States, Venezuela

In-Store Pickup, Turku

Order can be picked up at our store in Turku, Finland during opening hours.

GLS – Zone A
Denmark, Estonia, Latvia, Lithuania, Sweden

Delivery time 1-4 business days. Order is delivered to your home or to nearest pick-up point. Shipping company may contact you by phone.

GLS – Zone B
Austria, Belgium, Czech Republic, Germany, Italy, the Netherlands, Poland

Delivery time 3-5 business days. Order is delivered to your home or to nearest pick-up point. Shipping company may contact you by phone.

GLS – Zone C
France, Luxembourg, Monaco

Delivery time 3-5 business days. Order is delivered to your home or to nearest pick-up point. Shipping company may contact you by phone.

GLS – Zone D
Ireland, Slovakia

Delivery time 3-7 business days. Order is delivered to your home or to nearest pick-up point. Shipping company may contact you by phone.

GLS – Zone E
Bulgaria, Croatia, Hungary, Portugal, Romania, Slovenia, Spain

Delivery time 3-7 business days. Order is delivered to your home or to nearest pick-up point. Shipping company may contact you by phone.

GLS – Zone F
Greece, Malta

Delivery time 5-8 business days. Order is delivered to your home or to nearest pick-up point. Shipping company may contact you by phone.

GLS – Zone G
Norway, United Kingdom

Delivery time 3-8 business days. Order is delivered to your home or to nearest pick-up point. Shipping company may contact you by phone.

GLS – Zone H
Switzerland

Delivery time 4-5 business days. Order is delivered to your home or to nearest pick-up point. Shipping company may contact you by phone.

Posti Parcel Connect – Zone 3-5
Denmark, Germany, Sweden

Delivery time 2-5 business days. Order is delivered to your home or to nearest post office. Shipping company may contact you by phone or email. Orders are not delivered to P.O. boxes.

Posti Parcel Connect – Zone 7
Austria, Belgium, Czech Republic, the Netherlands, Poland

Delivery time 4-6 business days. Order is delivered to your home or to nearest post office. Shipping company may contact you by phone or email. Orders are not delivered to P.O. boxes.

Posti Parcel Connect – Zone 8
Bulgaria, Hungary, Portugal, Slovakia, Slovenia, Spain

Delivery time 4-9 business days. Order is delivered to your home or to nearest post office. Shipping company may contact you by phone or email. Orders are not delivered to P.O. boxes.

Posti Priority – Zone 1
Luxembourg

Delivery time 3-7 business days. Order is delivered to your home or to nearest post office. Shipping company may contact you by phone or email. Orders are not delivered to P.O. boxes.

Posti Priority – Zone 2
Croatia, Cyprus, France, Greece, Ireland, Italy, Malta, Monaco, Romania

Delivery time 3-8 business days. Order is delivered to your home or to nearest post office. Shipping company may contact you by phone or email. Orders are not delivered to P.O. boxes.

Posti Priority – Zone 3 and 4

Anguilla, Argentina, Armenia, Aruba, Australia, Bahamas, Bangladesh, Belize, Bermuda, Bosnia and Herzegovina, Brazil, Canada, Canary Islands, Chile, Costa Rica, Djibouti, Dominica, Egypt, El Salvador, Eritrea, Fiji, Grenada, Guam, Guyana, Iceland, Japan, Kenya, Liberia, Liechtenstein, Malaysia, Mexico, Monaco, Nepal, New Zealand, Norway, Pakistan, Papua New Guinea, Peru, Philippines, Puerto Rico, Russia, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Sierra Leone, Singapore, Switzerland, Tanzania, Thailand, Turkey, Uganda, United States, Venezuela

Delivery time 6-15 business days. Order is delivered to your home or collection point. Shipping company may contact you by phone or email. Orders are not delivered to P.O. boxes. Customer is responsible for customs clearance in country of delivery.

2.3 Missing products or damaged package

Always check the contents of the package immediately upon delivery. If there are products missing or the package has been damaged, contact the shipping company and our customer service. If you do not inform us in time, you may lose your right to a refund or return the product.

2.4 Check product compatibility before ordering

Always check the compatibility of the product you are ordering with the product you are ordering it for. Information on compatibility can be found on the product page, or you can ask us directly at info@tradesoft.fi.

2.5 Force majeure and order restrictions

We are not responsible for the delivery being delayed or suspended due to a strike, natural disaster, confiscation, import or export restriction, or anything else that interferes with our business. We are also not responsible for packages that are refused, seized or denied entry by the customs agency or recipient.

Some shipping companies have restrictions for products, such as airsoft guns and gas. Therefore these products cannot be shipped with for example Posti (the Finnish postal service). Because of this we may not be able to ship all products to your country. You can check the available products by choosing your shipping country in the shopping cart – all available shipping methods will then be listed automatically.

3 Paying for your order

We offer various payment methods through our partners like the Finnish Paytrail, as well as Matkahuolto and Posti in the form of Cash On Delivery. In addition to these web shop payment methods, you can pay in cash or with your credit/debit card in our walk-in store in Turku, Finland. The available payment methods will automatically be listed in your shopping cart depending on the chosen shipping method and the shipping country.

See the available payment methods below based on country.

FINLAND

Cash or Credit/Debit Card

Pay for the order when you pick it up at our store in Turku, Finland during opening hours.

Cash On Delivery (COD)

Pay for the order when you collect it at the pickup point of your choice (Matkahuolto/SmartPost) or at your nearest post office.

Credit card (Mastercard and Visa), Visa Electron, Mobile Pay, Finnish banks…

Choose your preferred payment method from various options. Payments are securely processed by the Finnish Paytrail.

OTHER COUNTRIES

European Union
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom

Non-EU countries
Anguilla, Argentina, Armenia, Aruba, Australia, Bahamas, Bangladesh, Belize, Bermuda, Bosnia and Herzegovina, Brazil, Canada, Canary Islands, Chile, Costa Rica, Djibouti, Dominica, Egypt, El Salvador, Eritrea, Fiji, Grenada, Guam, Guyana, Iceland, Japan, Kenya, Liberia, Liechtenstein, Malaysia, Mexico, Monaco, Nepal, New Zealand, Norway, Pakistan, Papua New Guinea, Peru, Philippines, Puerto Rico, Russia, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Sierra Leone, Singapore, Switzerland, Tanzania, Thailand, Turkey, Uganda, United States, Venezuela

Cash or Credit/Debit card

Pay for the order when you pick it up at our store in Turku, Finland during opening hours.

Credit card (Mastercard and Visa), Visa Electron, Mobile Pay, Finnish banks…

Choose your preferred payment method from various options. Payments are securely processed by the Finnish Paytrail.

Paypal

Use your Paypal account to pay for your order.

4 Warranty

All of our products are covered with a warranty of at least one month. The warranty period of each product is stated on the order receipt. The warranty covers normal use of the product and is void if the product is modified or disassembled. In addition, using an unmodified stock gun with a battery exceeding the nominal voltage or nominal capacity stated in the product description, also voids the warranty.

The warranty does not cover products like airsoft guns that have broken after being used in cold or damp climate. The products have originally been designed for warm climates and we cannot therefore guarantee that they function normally in sub-zero temperatures or in otherwise exceptional surroundings.

Remember that the product packaging and all contents including the order receipt are part of the product and needed for warranty processing. If you have lost your order receipt, you can easily print a new one in your account order history, or contact us with your customer details. If something is missing from the product or the product is not in good condition, we may have to compensate for the defect by lowering the total refund value.

If you think your product is broken always contact us before returning the product. Do not disassemble or try to repair the product yourself, as this may void the warranty. If there is not any defect in a product that has been returned to us for warranty processing, we may have to charge a warranty inspection fee and shipping costs.

New products are also covered by the six-month defect liability if the product lacks conformity. This means that if the product was defective at the time of the purchase we will repair or exchange the product within six months. This does not apply to products that have been disassembled, tuned or otherwise modified. In addition, products that have been misused or physically damaged are not covered by this guarantee.

5 Returning a product

All products must be returned in original condition, including product packaging and other accessories provided with the package. Pack the products carefully in the return parcel, so that they arrive in good condition. Only products that have not been used can be returned. However, you may try on for example clothes to make sure they fit.

NB! Products or services made to order to customers needs, like wires sold by the meter or Deans connector installation to battery, cannot be returned.

Remember to include the order receipt or order return form in the parcel. Mark the products you want to return and a short description of what you would like in exchange (different size, other product, refund). If you have lost the order receipt you can print a new one by logging in to your account on our website, or by printing out the order return form from the email you received with the title “Your order has been shipped”.

If you forget to include your contact information in the return package, contact us by email at info@tradesoft.fi. This helps us to identify your package and process the return as quickly as possible.

Always contact us by email at info@tradesoft.fi before returning a product.

FINLAND

All domestic orders can be returned for free within a month from receiving the package. Note that products must be returned with the same shipping company that you have chosen when placing your order. Matkahuolto Near parcels must also be returned from the same pickup point where you originally collected the order. Remember to always use our customer return number when sending the package – this way we will cover the shipping costs.

Matkahuolto parcels
Customer return number 9513946
Tradesoft Oy
Yliopistonkatu 6
20100 Turku

Posti parcels
Customer return number 632987
Tradesoft Oy
Yliopistonkatu 6
20100 Turku

The delivery time for Posti parcels is 1-7 business days. Matkahuolto is a bit quicker. The customer is responsible for paying the shipping costs for packages that have been returned without using our customer return number.

OTHER COUNTRIES

All orders outside of Finland can be returned within a month from receiving the package. The customer is responsible for all transportation fees and charges on any packages returned to Tradesoft. Eventual fees and charges to Tradesoft will be reduced from the value of the returned product before the refund is processed. Do not add Cash On Delivery (COD) or other extra services to the parcel, as these packages will be refused.

Make sure to use a postal service that insures you for the value of the products you are returning. Keep the receipt as proof of returning the products and send the tracking code to us by email at info@tradesoft.fi

Send your package to:
Tradesoft Oy
Yliopistonkatu 6
20100 Turku
Finland

5.1 Undeliverable package

FINLAND

If an order returns to us as undeliverable package, we will first contact the customer to arrange re-shipping. If the package returns to us a second time as undeliverable, we may charge the shipping costs for undelivered order. Customers that have chosen Cash On Delivery (COD) may lose their right to this payment method.

OTHER COUNTRIES

If an order returns to us as undeliverable package, we will charge the shipping costs by reducing the total shipping costs from the refund value of the order.

6 How to make changes to your order?

You may make changes to your order before it has been processed for shipping. Contact us immediately at info@tradesoft.fi and let us know how you would like to change the order. We will confirm the changes and then send you an updated order confirmation to your email. The order will be processed immediately when the outstanding balance has been paid.

6.1 Order cancellation

You may cancel your order before it has been processed for shipping. If you want to cancel your order, contact us immediately at info@tradesoft.fi.

7 Privacy policy

Every time a person creates an account or places an order in Tradesoft’s web shop, all information is saved in our customer database. This register’s main purpose is to ensure the smooth and efficient processing of orders and customer inquiries. This information is located on password protected and encrypted servers that are not accessible by outside parties. Upon a person’s request, the information may be used for marketing purposes, like newsletters, flyers or other forms of direct marketing.

If you wish to correct, update or remove any information about you that may be in our records, please send us e-mail at info@tradesoft.fi with the details of your request.

Cookies

Our website also uses cookies to enhance the customer experience. Cookies are used on most websites today, as they are able to collect information from your internet browsing, like which internet browser you are using or the IP address of your computer. Cookies do not record your username, password or other personal information. Our website has been designed to work with cookies, so if you decide to disable them, all content may not be shown and features will not function.

The original terms and conditions and other information on the website provided in Finnish and English also apply to any disputes that may arise when using the website with Google Translate translation tool.